Let me first warn you that I am not super technosavvy. I can follow instructions -- even the ones that say easy breezy assembly with a pretty good level of success. But this bloody camcorder has me tied up in knots!
As an engagement/wedding gift I purchased my husband a Canon Vixia R20 with the dual card slots and 8 GB internal memory. We got it days before the birth of our son and have been absolutely pleased with the quality and ease of use...
...until it came to trying to put our movies on our computer and server when the memory filled up.
I have tried installing the software- first being the transfer utility which allowed me to attempt to transfer video from the external cards and onto my hard drive. I then went to use the video browser so that I could view and or edit my movies. It prompted me to remove the transfer software, which I did , and when I did that the files were gone from my computer. So again I install the transfer software and every attempt to transfer the videos gives me an error through the transfer utility that it could not find the location and to reset.
I got frustrated and have not used the camera or tried again to transfer my files in a few weeks. I came back to it today and now I get a message on the lcd screen that says I have to plug in the external power supply (it was) and used the usb cable (hooked up to computer and camera) and that it could not write anything and to reset the camcorder.
1. If I reset the camcorder will I lose the video on the internal card? The internal memory has the video of our sons birth and I really do not want to lose it !
2. the one video that did transfer the first time I tried this would not play in windows. How do I convert .mts into something I can edit and it there a software that would allow me to do that?
3. is there any way to set the camcorder to use a format other than mts?
I'm frustrated. This is a 300+ dollar camera that has become a very expensive paper weight and not something we can use to record our growing family. We are getting married and leaving for our honeymoon in less then a month and would really like to be able to use our camera!
Thanks in advance!