Page 3 of 4 FirstFirst 1234 LastLast
Results 51 to 75 of 92

Thread: Shipped it twice... Never showed... NOW WHAT!?!?

  1. #51
    Merchandising Moderator darthpaully's Avatar
    Join Date
    Aug 2010
    Location
    California
    Posts
    1,121

    Default

    WOW, check this out: List of Prohibitions for Italy. Yeah, that means you CANNOT ship these items to Italy, PERIOD. I'm not sure if my follow focus fits into any of these categories, but it sure doesn't give me a good feeling picturing the Italian customs guys ripping thru the package, cluess as to what it is, and ultimately deciding it's NOT going through...

    http://pe.usps.com/text/Imm/il_008.htm#ep1391182
    I'm not sure if that link will work because I had to go thru the ordering process so here's the list:

    Prohibitions (130)

    Albums of any kind (of photographs, postcards, postage stamps, etc.).

    Arms and weapons.

    Articles of platinum or gold; jewelry; and other valuable articles unless sent as insured Priority Mail International parcels.

    Artificial flowers and fruits and accessories for them.

    Bells and other musical instruments and parts thereof.

    Cartridge caps; cartridges.

    Clocks and supplies for clocks.

    Compound medicaments and medicines.

    Coral mounted in any way.

    Ether and chloroform.

    Exposed photographic and cinematographic films.

    Footwear of any kind.

    Haberdashery and sewn articles of any kind, including trimmings and lace; handkerchiefs; scarves; shawls, needlework including stockings and gloves; bonnets, caps, and hats of any kind.

    Hair and articles made of hair.

    Human remains.

    Leather goods.

    Lighters and their parts, including lighter flints.

    Live bees, leeches, and silkworms.

    Live plants and animals.

    Nutmeg, vanilla; sea salt, rock salt; saffron.

    Parasites and predators of harmful insects.

    Perfumery goods of all kinds (except soap).

    Playing cards of any kind.

    Postage stamps in sealed or unsealed First-Class Mail International shipments.

    Radioactive materials.

    Ribbons for typewriters.

    Roasted or ground coffee and its substitutes; roasted chicory.

    Saccharine and all products containing saccharine.

    Salted, smoked or otherwise prepared meats; fats; and lard.

    Tobacco.

    Toys not made wholly of wood.

    Treated skins and furs.

    Weapons of any kind and spare parts for them.

    Restrictions

    Coins; bank notes; currency notes (paper money); traveler’s checks; jewelry; and other precious or valuable articles must be enclosed in an insured Priority Mail International parcel in order to be mailable to addressees in Italy.

    Postage stamps for philatelic purposes are admitted in registered First-Class Mail International shipments on condition that the package bears a completed Form 2976 and the addressee complies with the Italian financial regulations.



    Observations

    A parcel may be addressed to a street address or to a post office box. A local telephone number for the addressee should be provided when the item is addressed to a street address and must be provided when the item is addressed to a post office box.
    For Priority Mail International parcels, an invoice, in duplicate, is required for all commercial shipments regardless of value and all personal shipments valued at $300 or more. The invoices must be affixed to the outside of the parcel or may be enclosed in PS Form 2976-E with the customs declaration.
    First-Class Mail International shipments may not contain dutiable articles.
    Shipments containing books must bear a PS Form 2976.
    Many articles are subject to an import license or quantity restrictions. Senders should ascertain from the addressee before mailing whether the articles will be admitted or whether the necessary documents, if required, are held.

    Are all international sellers aware of these types of prohibitions? Italy has 131 total: Musical Instruments, postcards, footwear- this ones is my favortie: "Toys not made wholly of wood." And this is just for Italy! What about the rest of the world. Do people even know what they can and can't have sent to their country. Some of these 131 prohibitions are preposterous at best- food and perishable goods, meds, guns etc.- I get it, but hats of any kind?

    What about all this stuff being sold all over the world on ebay and amazon. I highly doubt the bigtime power sellers have a disclaimer for each conuntry. Do they?

    So, now what do I do? I'm out 2 packages and even if I wanted to FedEx it, there's a good chance they would deem the follow focus prohibited (based on the multiplte photo and video items listed) and NOT let it thru... They haven't contacted either parties so far, so why would they this time?

    Oh, and here's the kicker.... The USPS told me I CANNOT get insurance to Italy, PERIOD! I can get tracking but that's it...

    Someone please tell me that my only option is to give the guy his money back. I'm losing sleep over it- 75 days is just NOT cool, and certainly not how I run a business. I did ask him a few times, but he said he was OK waiting. Should I just demand he take it back? What else can be done? AHHHHHH!!!
    HVFF Team Captain -Want to order an HVFF follow focus for your HV20/30/40? Go to http://hvfffollowfocus.webs.com/ or Send me a PM or email: darthpaully@yahoo.com for more info.

  2. #52
    Legend HD-tography's Avatar
    Join Date
    Nov 2010
    Location
    Winnipeg, MB, CANADA
    Posts
    1,383

    Default

    Chill Out... It's All Good... Poor Italian Hatless Bugger... Playing With Nothing But Wooden Toys... The HVFF Is The Least Of His Problems! LOL

  3. #53
    Merchandising Moderator darthpaully's Avatar
    Join Date
    Aug 2010
    Location
    California
    Posts
    1,121

    Default

    Quote Originally Posted by HD-tography View Post
    Poor Italian Hatless Bugger... Playing With Nothing But Wooden Toys... The HVFF Is The Least Of His Problems! LOL
    No kidding right?!?!
    HVFF Team Captain -Want to order an HVFF follow focus for your HV20/30/40? Go to http://hvfffollowfocus.webs.com/ or Send me a PM or email: darthpaully@yahoo.com for more info.

  4. #54
    Legend Janke's Avatar
    Join Date
    May 2009
    Location
    Helsinki, Finland
    Posts
    10,539

    Default

    Quote Originally Posted by darthpaully View Post
    I highly doubt the bigtime power sellers have a disclaimer for each conuntry. Do they?
    I dunno. But I do know that many eBay sellers refuse to ship to Italy.


  5. #55

    Default

    No offense to any Italians, but Italy is notorious for this sort of problems. I've seen sellers in eBay who refuse to ship to Italy and Nigeria (and I also think Indonesia is in that list sometimes.)

  6. #56
    Legend
    Join Date
    Nov 2007
    Location
    Thailand
    Posts
    4,404

    Default

    Quote Originally Posted by MalfunctioningHuman View Post
    No offense to any Italians
    Call a spade a spade. All countries have shifty people. Trusting most Thais leads to stress. Best to hand deliver valuable items.

  7. #57

    Default

    Quote Originally Posted by Dr. Benway View Post
    Call a spade a spade. All countries have shifty people. Trusting most Thais leads to stress. Best to hand deliver valuable items.
    Maybe so, but I have yet to see an eBay seller refusing to ship items to Thailand, France, or Spain. There must be a reason why they refuse shipping to certain countries. What's strange about Italy is that it's supposed to be a civilized country. Silvio Berlusconi. *Cough*

  8. #58
    Merchandising Moderator darthpaully's Avatar
    Join Date
    Aug 2010
    Location
    California
    Posts
    1,121

    Default

    Well, I think it's just about been 90 days... Let's cross our fingers and hope I get an affirmative email from the customer in the next few days... Other than that, I don't know what to other than refund his money. Based on the inabilityto insure items to Italy and their laudry list of prohibited items, sending ANYTHING there (especially for a third time) would be a gamble, at best, and then another round of wait and see...

    The ironic thing here is that I AM ITALIAN!! I have been to Italy and stayed there for a total of 6 weeks. It was wonderful, and the people there were wonderful! What a bummer...
    HVFF Team Captain -Want to order an HVFF follow focus for your HV20/30/40? Go to http://hvfffollowfocus.webs.com/ or Send me a PM or email: darthpaully@yahoo.com for more info.

  9. #59
    Legend
    Join Date
    Nov 2007
    Location
    Thailand
    Posts
    4,404

    Default

    Quote Originally Posted by MalfunctioningHuman View Post
    What's strange about Italy is that it's...
    got a reputation as a culture of crime.

  10. #60
    Director of Photography drapeama's Avatar
    Join Date
    Jun 2009
    Location
    Maskinongé, Québec
    Posts
    10,499

    Default

    Quote Originally Posted by darthpaully View Post
    Well, I think it's just about been 90 days... Let's cross our fingers and hope I get an affirmative email from the customer in the next few days... Other than that, I don't know what to other than refund his money. Based on the inabilityto insure items to Italy and their laudry list of prohibited items, sending ANYTHING there (especially for a third time) would be a gamble, at best, and then another round of wait and see...
    Not to hijack you thread, but I have a similar story: I've sold and sent an item in late 2011 to someone in Greece, and the guy didn't received it yet. So I'm a bit wondering too about what to do!?
    The package wasn't insured, at the post office they can't do anything and as there were no tracking number (as far as I remember it wasn't available under 50$ of shipping for a 100$ item) they can't locate it and I can't verify if the other really got it or not. So what to do now? If I refund him and he really got the package, I lost everything. If he didn't received anything and I don't proceed to the refund, then he lost everything...what I suggested was to wait another week, then I'd refund ½ the price of what he paid (covered the shipping and the item). Even so...I'd lost my package, or I could choose not to refund it (knowing he bought it without a tracking number) but I wouldn't feel well doing such...I'm not much comfortable with that...
    I DO IT BECAUSE I CAN. I CAN BECAUSE I WANT TO. I WANT TO BECAUSE YOU SAID I COULDN'T.

  11. #61

    Default

    This is why so many people don't ship overseas. Sad but true. I've shipped overseas only once (a pricy calculator to somebody in Japan) but I sent it insured, and I also got a really good feeling about the buyer.

  12. #62
    Legend Bif's Avatar
    Join Date
    Nov 2007
    Location
    San Angelo TX
    Posts
    2,567

    Default

    Quote Originally Posted by drapeama View Post
    So what to do now? If I refund him and he really got the package, I lost everything. If he didn't received anything and I don't proceed to the refund, then he lost everything...what I suggested was to wait another week, then I'd refund ½ the price of what he paid (covered the shipping and the item). Even so...I'd lost my package, or I could choose not to refund it (knowing he bought it without a tracking number) but I wouldn't feel well doing such...I'm not much comfortable with that...
    I'd refund the whole amount and then try to put in a claim against the Post Office.

    Bruce Foreman

    I am a reforming videomaking addict

  13. #63
    Director of Photography drapeama's Avatar
    Join Date
    Jun 2009
    Location
    Maskinongé, Québec
    Posts
    10,499

    Default

    Quote Originally Posted by Bif View Post
    I'd refund the whole amount and then try to put in a claim against the Post Office.
    Thanks for the tip. I'll try the claim first, then I'll refund.
    I DO IT BECAUSE I CAN. I CAN BECAUSE I WANT TO. I WANT TO BECAUSE YOU SAID I COULDN'T.

  14. #64
    Merchandising Moderator darthpaully's Avatar
    Join Date
    Aug 2010
    Location
    California
    Posts
    1,121

    Default

    Quote Originally Posted by drapeama View Post
    Not to hijack you thread, but I have a similar story
    Yeah it sounds like we're in the same exact boat here, draps..... What color is your life preserver?

    Did you guys read my above post about customs prohibitions (Italy has 130)... This is what REALLy scares me!

    Strange to hear SO many people talk about straight NOT shipping to certain countries. I must have been lucky because I have bought and sold this and that online like any other gear enthusiast for YEARS without a single incident like this. Damaged products.... yeah..... Wrong product.....sure..... Shipping took too long.....happens all the time..... BUT- nothing like this, where it just never got there.... And twice?

    On the claim, I doubt there is anything you can do since you didn't track it nor did you have insurance. That's exactly what your postmaster will tell you. Don't give them the opportunity to lecture you on the available means of shipping. It's pretty simple.

    Unless of course Bif would care to enlighten us with a personal experience that might give this filing a claim idea some weight. I'd be just delighted to hear that this is a viable possibility. My postmaster has been pretty straightforward, which comes off as a little wanky, if I'm being totally honest.... I'd love to slap that claim up into his matter-of-fact little face!
    HVFF Team Captain -Want to order an HVFF follow focus for your HV20/30/40? Go to http://hvfffollowfocus.webs.com/ or Send me a PM or email: darthpaully@yahoo.com for more info.

  15. #65
    Legend Almohada's Avatar
    Join Date
    Jun 2008
    Location
    California
    Posts
    5,630

    Default

    Quote Originally Posted by drapeama View Post
    If I refund him and he really got the package, I lost everything. If he didn't received anything and I don't proceed to the refund, then he lost everything...what I suggested was to wait another week, then I'd refund ½ the price of what he paid (covered the shipping and the item). Even so...I'd lost my package, or I could choose not to refund it (knowing he bought it without a tracking number) but I wouldn't feel well doing such...I'm not much comfortable with that...
    Sounds fishy... you should definitely wait and file a claim like Bif said
    Vice President, Team HVFF - http://hvfffollowfocus.webs.com/ HV Follow Focus
    Proud owner CamDolly - Modular Camera Dolly and Slider System

  16. #66
    Director of Photography drapeama's Avatar
    Join Date
    Jun 2009
    Location
    Maskinongé, Québec
    Posts
    10,499

    Default

    Quote Originally Posted by Almohada View Post
    Sounds fishy... you should definitely wait and file a claim like Bif said
    I'll have to check if I can, but so far the guy at the local post office said there was nothing to do with that...I'll maybe have to phone somewhere and talk to someone else...it's 100$+ value package...Worst thing: I lost my Twoneil in that story. I would have preferred keeping it rather than wasting time & money loosing it.
    I DO IT BECAUSE I CAN. I CAN BECAUSE I WANT TO. I WANT TO BECAUSE YOU SAID I COULDN'T.

  17. #67
    Tropical Legend cgbier's Avatar
    Join Date
    Jul 2009
    Location
    Saipan, USA
    Posts
    12,086

    Default

    I have bought and sold this and that online like any other gear enthusiast for YEARS
    I wouldn't ship anything to any place between the Adriatic sea and the Bosporus.
    Even Christmas cards tended to disappear between Germany and Italy. Especially, when mom had a blonde moment and sent cash to her grandkids in the south.
    "It is dark the other side. Very dark!" - "Oh, shut up and eat your toast!"

  18. #68
    Legend Janke's Avatar
    Join Date
    May 2009
    Location
    Helsinki, Finland
    Posts
    10,539

    Default

    Quote Originally Posted by Bif View Post
    try to put in a claim against the Post Office.
    Won't help. If not registered or not insured, the postal service takes no responsibility whatsoever.

    Speaking of mail delays, I once held a little "old cameras game" here on hv20.com, and offered a DV cleaning cassette as a prize to the winner. It took 24 days for it to arrive by airmail from Finland to the USA, while normally a letter or small package arrives in about 7 to 10 days - personal record is 4 days.

    So delays are always possible, regardless of countries.


  19. #69
    Merchandising Moderator darthpaully's Avatar
    Join Date
    Aug 2010
    Location
    California
    Posts
    1,121

    Default

    TOUCHDOWN! Good News- one of the packages got there safely and intact! Pheeww I was really sweating in this. AH, faith restored (sort of)....
    HVFF Team Captain -Want to order an HVFF follow focus for your HV20/30/40? Go to http://hvfffollowfocus.webs.com/ or Send me a PM or email: darthpaully@yahoo.com for more info.

  20. #70
    Legend Almohada's Avatar
    Join Date
    Jun 2008
    Location
    California
    Posts
    5,630

    Default

    Wow looks like it hit right on the 90 day mark!
    Vice President, Team HVFF - http://hvfffollowfocus.webs.com/ HV Follow Focus
    Proud owner CamDolly - Modular Camera Dolly and Slider System

  21. #71
    Legend Janke's Avatar
    Join Date
    May 2009
    Location
    Helsinki, Finland
    Posts
    10,539

    Default

    I just today got a replacement shipment from Hong Kong - a couple of graduated Cokin-type filters, seller "foto4easy".

    The original shipment (sent Nov. 25) never arrived. After contacting them on Dec. 23, they asked me to wait another week.

    I did, it had still not arrived, so they re-sent it on Dec. 30 at no charge for me - and today, I got it.

    Well done, no real hassle, just had to wait a while. Same for your customer, Darth - the hassle was on your side, the wait on his...


  22. #72
    Merchandising Moderator darthpaully's Avatar
    Join Date
    Aug 2010
    Location
    California
    Posts
    1,121

    Default

    Quote Originally Posted by Janke View Post
    Well done, no real hassle, just had to wait a while. Same for your customer, Darth - the hassle was on your side, the wait on his...
    Like I said before, the guy was an absoulte gentleman, MUCH more than I probably would have been...

    In the end there was a great lesson learned here and I am changing my shipping policies to reflect it. I guess it was bound to happen sometime, so, in reality, this is the best possible outcome for the scenario. Considering he did recieve it and I really had no other choice but to refund his money if it didn't show- which is NOT what he wanted. WIN WIN! I imagine the guy is ready to shoot his full length movie by now... at least he had some extra time to work in his script!
    HVFF Team Captain -Want to order an HVFF follow focus for your HV20/30/40? Go to http://hvfffollowfocus.webs.com/ or Send me a PM or email: darthpaully@yahoo.com for more info.

  23. #73
    Legend HD-tography's Avatar
    Join Date
    Nov 2010
    Location
    Winnipeg, MB, CANADA
    Posts
    1,383

    Default

    Quote Originally Posted by darthpaully View Post
    this is the best possible outcome for the scenario. Considering he did recieve it and I really had no other choice but to refund his money if it didn't show- which is NOT what he wanted. WIN WIN!
    Umm didn't you still pay out of pocket to ship a double order? I guess your definition of winning is different than mine... not sure I would be so happy about the outcome, unless of course the first order was already written off in your mind before making the above statement.

  24. #74
    Merchandising Moderator darthpaully's Avatar
    Join Date
    Aug 2010
    Location
    California
    Posts
    1,121

    Default

    Quote Originally Posted by HD-tography View Post
    Umm didn't you still pay out of pocket to ship a double order? I guess your definition of winning is different than mine... not sure I would be so happy about the outcome, unless of course the first order was already written off in your mind before making the above statement.
    Considering the situation we found ourselves in, YES, absolute win for both sides. How else could I be happier? I get payed and he gets his product. Sure I had to go thru the ordeal twice but I didn't lose money, I just didn't really make much either.

    And, it's not technically over, yet. If the other package shows up then he's sending it back to me. In that case I will be out the shipping, one-way, and will have a pre-assembled HVFF kit ready to sell.

    Quote Originally Posted by HD-tography View Post
    I guess your definition of winning is different than mine...
    I think you're being a little dramatic my friend, LOL! Winning after losing is good enough this time. I'm not saying this is the best outcome ever- rather the best outcome for this horrible scenario. Trust me when I say I'm not happy to kiss my product off. But a customer waiting around for months with no real word on what's going on- just kills me. And considering that I had NO other plan other than refund his money or try the whole thing again, this is also, and probably most importantly, the outcome with the least amount headaches. That alone makes it a win win in my book....
    HVFF Team Captain -Want to order an HVFF follow focus for your HV20/30/40? Go to http://hvfffollowfocus.webs.com/ or Send me a PM or email: darthpaully@yahoo.com for more info.

  25. #75
    Director of Photography drapeama's Avatar
    Join Date
    Jun 2009
    Location
    Maskinongé, Québec
    Posts
    10,499

    Default

    Quote Originally Posted by darthpaully View Post
    TOUCHDOWN! Good News- one of the packages got there safely and intact! Pheeww I was really sweating in this. AH, faith restored (sort of)....
    LMFAO! Good timming, my package arrived well and intact too, but it was yesterday! At least, everything's ok in the story, both seller and buyer!
    Lesson learned though: no shipment without tracking number again!
    I DO IT BECAUSE I CAN. I CAN BECAUSE I WANT TO. I WANT TO BECAUSE YOU SAID I COULDN'T.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •