"Remove the Cassette" and "Eject" message Problem...
Hello guys,
I read that the canon camcorders have this problem.
It seems that canon is aware of it but they do not repair the camera for free.... (we need to pay about 250 dollars).
I was wondering if anyone found out what is the problem that the canon camcorders have .
Do u guys know what is the part that is failing ?
How is it called and is it the same for all the canon models ?
Thnak you
ps:
I got this message with my caon hv10
Thnak you
Frankly I thought the built-in lens protector was a bad idea. I figured it'd be the first thing to go.
Knock on wood. So far, so good.
Why do u think the problem is related to the built in lens protector ?
How can the lens protector affect the play/record/forward/rewinder cassette compartment ?
thank u
No, the two aren't related. I don't know what's causing your problem. Mine was a potentially similar problemOriginally Posted by marcolisi
It seems that this problem is common in canon camcorders. I was wondering if someone found out what is causing it.There must be somehing in common to all canon camcorders that fails and give the eject cassette problem.
What is it ?
Anyone ???
Thank u
I am mad at Canon! I have the same problem (here), but now it's getting worse. I can not use my camera anymore, it rejects any tapes.
So, I have a beautiful useless piece of plastic. Shame on Canon. No matter how much I like this camera and other Canon products, I can not recommend aymore such poor quality builds.
I had the "Remove the Cassette" message and tapes wouldn't load. Couldn't record anything and I was pissed about having to send it in so I took a gamble, laid it on it's side with the LCD side facing down and gave the opposite side a good hard tap. Like knocking on a door.
After one tap, go figure, everything works perfect now. Read about this on another forum where folks with different Canon camcorders had the same problem. It worked for many there, figured it might work for me. Glad it did!
My experiences with this kind of message were with my old camcorder, also a canon. First of all, do you use any head cleaning cassette on your camcorder? You might try that just in case things are a bit dirty. I haven't tried the "tap" effect yet a la misterVT, pretty funny. I've only tried the "tap" effect on a automobile light that wouldn't work. I can also remember my camcorder would not record when humidity or moisture has entered the tape area on the camera. Someone once mentioned using a blow dryer. Regardless, the cam area needs to be free of moisture. Hope you solve your problem marcolisi.
I tried now the "slam" thing, and it works. For how long, I'll see.
Thanks misterVT!
I will take the camera to service, but I suppose they will charge me loads of money; which is not fair! That's a malfunction which should be repaired for free.
P.S. I have 39% humidity in my room.
I read that they charge about 250 dollars to fix the camera. Such a ripofff.
I guess to have a good working canon camcorder, we need to pay :
the amount of money that the camcorder cost
+
the 250 dollars to have it repaired in case the error message appear
Great Canon, great job....
I will try the hit the camera idea.
Who knows if it will work for me too and for how long will last.
The smart thing would it be understanding wich is the faulty part of the camcorder.
Is that possible that no one found it out ?
I mean the problem with the canon is old at lease 5 years
Please, if someone has new news, share
tx
ps;
I used the cleaning tape...no luck
tx
To fix what problem?
Until you explain what caused the problem and the solution, you can't be made at Canon.
For what you've provided so far, there's not enough inforation to determine who's at fault. Nor if there's a problem in manufacture or with parts.
If you can't fix it yourself then you're going to have to bite the bullet. This kind of problem is downright frustrating. I'm wondering if you did anything to cause the problem, like take it out where there is plenty of moisture, humidity, rain, water. In my case, I pretty much had to let the (Canon GL2) air out; I opened the cam section for awhile and let the dam thing dry/air out. I had taken it to the beach on a stormy day, rare in my area. Cleaning it also helped. Of course if you live in a humid environment, like near the equator, it can be troublesome for some camcorders. If it's fairly new and possibly faulty, then send it back. Again, my sympathies. Good luck.
Last edited by Vinney; 2008 December 8th at 21:50.
This is what I am talking about :
http://mysite.verizon.net/resohb20/
I was using the camcorder and while recording I got the eject cassette error message.
Why happened ? Who knows...I didn't do anything in particolar.
It just happened.
So , now , randomly, while recording, the camcorder gives me the error (eject cassette). It stops recording, it starts beeping and tells me to remove the tape.
Why blame the camcorder user when thousand of people have the same problem, even on brand new canon camcorders?
tx
Today I sent the camera at service. As usual, when the "doctor" tried it, it worked; but then I inserted the casette and I could show the guy the problem.
I left it for diagnostic, and then I will know how much it will cost. I was told it will be between 100 and 200 USD; and probably something more for whatever, giving the 250 (I was afraid it would be more, I live in Europe, and here prices are higher than in USA; more, I live in a country where prices are higher than in Europe...).
I will tell the end of the story.
And if anybody knows a way for giving feedback to Canon, please let me know.
Please Altero, could u please post back here and tell us what the doctor fixed ?
How is called the failing part ?
Thank you
ps:
my hv10 make an hell of noise when rewinding the tape.
I think that the problem is with the cassette compartment.
Do u guys know if the canon hv10 and hv20 mount the same cassette comparment of the older compact canon camcorders ?
Thank you
My unit doesn't make any particularly loud noises. Have you varied the brand of cassettes?
I do not think is related to the tapes.
It just got worst and worst up to the noise that is doing now when rewinding the tapes.
I think that the cassette system broke.
I got the eject problem a lot, when I rewind the tape, also while I am watching the footages in the camera.
thank you
Could be wear and tear on the motor? I take care to limit the strain on these mechanisms as much as possible. In addition, I have a rewinder.
Krane,
Any suggested brands?I have a rewinder.
I had the same problem with an HV20. But this was many months ago when the camera was still quite new. If my memory serves, I just kept trying to load the tape and, after a while, it was okay. Hasn't happened since.
-HnR
I forgot to mention that the service guy told me to never use Sony Premium tapes, the ones with a red lid, but only Panasonic. I don't have sony, don't like them. And I use for rewinding an older camera.
I'll post what I'll find about the malfunction.
250 is very inaccurate. No canon consumer camcorders cost more than 150 for repair. The remove cassette warning and consequential tape rejection is usually a 50 dollar repair if the problem is related to the camcorder.
There is no one thing that causes this. It is simply a detection that there is a problem with how the tape is being loaded. Sometimes something as simple as a wrinkle in a tape can produce this error. Sometimes it is incidental and the camcorder needs to be reset to clear the error from circuitry.
A dirty tape path can cause this problem as it affects the drag and tension.
Basically anything that can potentially damage your tape is going produce this error.
Thanks, that sounds very plausible. It reminds me of an automobile's "idiot" lights.
For me it sounds very vague!
- I opened the lid several times to look at the tape; no wrinkles
- I rewinded on another camera, inserted again: rejected
- I reset several times the HV20: no results
- I use only good quality tapes, I take good care of my camera, I didn't use it in unususal situations
Then how come that other cameras plays well and without problems the same tapes?Basically anything that can potentially damage your tape is going produce this error.
I consider that this is a malfunction, a bug, not a feature; blaming anything else it's not fair.
ok, then, sounds like the camcorder is hosed. Just trying to give insight. I have a zr60, it had the same problem. I had a very obvious problem with the tape, but the problem kept occurring with new tapes. after resetting, no more issue. Of course if something in the tape path malfunctions then it is going to give that error as well.
again, 250 is misquoted repair cost though
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