Sound like a good idea but I bet Canon's 'response' would have been phrased in exactly the same words if you'd told them it's raining outside!
That is an automatic reply email. Not sure if you can really take that as a response.
I recently wrote and asked for help with Canon DC50 (I was considering getting the DC50 before I decided on the HV20). Soon after my request they replied with really good information. They answered all my questions and then some. They went the extra mile and gave me very useful information. I was impressed. They came across as a competent bunch. I think you will get a genuine reply from Canon and I expect they will take your comments into consideration.
I contaced Canon and unfortunately got someone who knew about 15% of what he was talking about, and HE was consulting with a senior person. Like for instance, "when capturing 'video' at regular DV, the cature resolution is 1024x768. When capturing 'wide-dv' the video resolution is 1440x1080." I said "are you sure?" he said "yes"
Both of these are NOT true. As I understand it, DV resolution is 720x480, and wide dv is something-wider by 480.
I asked several other questions, but unfortunately didn't get much help....
Sorry about being a little cynical.
I LOVE the camera!!! But, there seems to be more help on these forums than "support".
Of course, I have only contacted them once .... But now I'm scared!
DV wide is also 720x480. Each pixel is stretched 20% wider to fill the wide screen
yeah, a regular tv display shows it fine, but with computer software, you have 1 of 3 automatic scenarios:
1. Squashed, "too-tall-video" 720x480
2. Expanded horizontally - Approx 848x480 (which, like you said, is 20% stretched "real" pixels) for a correct video look
3. Compressed vertically - approx 720x408 - correct aspect ratio, and usually a "crisper" video, because instead of streching pixels to make more, you are using what you already have to make less, resulting in a sharper perceived image, despite its smaller size.
Those are just the pixel your media player used to display a widescreen movie. The standard frame size is
Full HD - 1920x1080 x 1.0
HDV - 1440x1080 x 1.33
ProHD - 1280x720 x 1.0
DV - 720x480 x 0.9
DV Wide - 720x480 x 1.2