Hello everyone new member here and thought I would share my experience.
First of all, Im guilty of everything explained in this post. I did my research and thought the HV20 would be the best camera for our purposes. I checked froogle.com and went with what I thought was the best deal (problem #1).
Anyway I placed my order and quickly got a conformation message.
Two days later I get another email:Thanks for ordering with PreferredPhoto.com!
Your order number is: xxxxxxxx
Please use this number when replying/calling about this order.
This email confirms that we have received your order for:
1 Canon HV20 High-Definition MiniDV Camcorder
Please allow a minimum of two days for order processing.
To expedite order processing, please give us a call.
If the address to which your package is being delivered is different then the address where you receive your monthly credit card statements (billing address). You must list that address as an alternate ship to with your credit card company by calling the customer service number on the back of your credit card. (This is simply a temporary note on your account that will allow us to ship to an alternate address)
If you have additional questions about your order please contact us toll free at 1-800-927-0973 or email us at support@PreferredPhoto.com.
I call same day and the person who answers the phone tells me that the stock battery is pathetic and will only last 15 minutes, but they also sell an extended life battery on sale for approximately $180.00. I just laugh and say no thank you. The kid clearly sounds frustrated and asks, you only want to use the camera for 15 minutes at a time?..fine.. Right there is when I started to get suspicious. Sure enough, a few hours later I get one more email:Thank you for shopping at preferredphoto.com!
We have received your order, xxxxxxxx.
For verification purposes, please call our customer service department at 1-800-927-0973 Extension 233, in order for us to proceed and process your order.
Please have your order number ready when you call.
Sunday: 10 am to 7 pm EST
Monday - Thursday: 8:45 am to 9 pm EST
Friday: 8:45 am to 5 pm EST
The preferredphoto.com Staff
How many legit companies do you know of which expedite cancellations? What a joke! The best part is the credit card I used expires in 5 days so Im going to see how long it takes them to come back to me and say the camera is in stock. Anyone want to bet that they will call the minute their cost is less than what I agreed to pay?Dear ,
This e-mail is to inform you that your order #xxxxx has not shipped due to the fact that it is currently backordered. Your credit card has not been charged. When the product arrives, we will notify you via e-mail prior to processing your order. If you would like to cancel your order at any time or for updated order status, please visit the "my account" area, or click the link below.
For any further assistance, please email us at email@example.com.
How can I change my username to preferredphotoSucks?