Canon HV20, HV30 & HV40 User Forum - View Single Post

MarkW · 2008 December 8th, 05:15

I sympathise with you Balagan and Transparent.

It is pure coincidence that I am posting about the same issue. I received notification of the defective part November 4, saying that a replacement was being issued. Since then, I have sent 4 somewhat patient emails over four weeks with no reply, despite seeing active posts from Neil regarding sales enquiries on this forum.

I have repeatedly stated that I leave for holiday on the 17th of December, the whole point of buying the adapter (and the camera itself) was to use on that trip. Now I have a broken adapter (broke about a week after I received it) and no indication of when the defective part will be replaced.

I realise that Neil is just one person, but he is also selling a product through a legitimate online website. Neil is not unique in being a one-man online shop, hence I expect the same service I get from any other small operation. If Neil has the time to answer people looking to buy from him, he has time to answer those who paid for a broken product.

I came on here as a last resort. I waited eight weeks for the original adapter, had it for a week before it broke. I received the email from Neil about the defective part shortly before it broke and was really pleased at what I perceived to be proactive service. Sadly, 5 more weeks on, that expectation has now expired. I am now without adapter for the primary purpose I bought a camera and adapter.

Neil, it would be great to hear from you. You should have my address from the numerous emails already sent.

2008 December 8th, 05:15	#660
MarkW Junior Member Join Date: May 2008 Posts: 2	I sympathise with you Balagan and Transparent. It is pure coincidence that I am posting about the same issue. I received notification of the defective part November 4, saying that a replacement was being issued. Since then, I have sent 4 somewhat patient emails over four weeks with no reply, despite seeing active posts from Neil regarding sales enquiries on this forum. I have repeatedly stated that I leave for holiday on the 17th of December, the whole point of buying the adapter (and the camera itself) was to use on that trip. Now I have a broken adapter (broke about a week after I received it) and no indication of when the defective part will be replaced. I realise that Neil is just one person, but he is also selling a product through a legitimate online website. Neil is not unique in being a one-man online shop, hence I expect the same service I get from any other small operation. If Neil has the time to answer people looking to buy from him, he has time to answer those who paid for a broken product. I came on here as a last resort. I waited eight weeks for the original adapter, had it for a week before it broke. I received the email from Neil about the defective part shortly before it broke and was really pleased at what I perceived to be proactive service. Sadly, 5 more weeks on, that expectation has now expired. I am now without adapter for the primary purpose I bought a camera and adapter. Neil, it would be great to hear from you. You should have my address from the numerous emails already sent.