Does Canon have ANY HV20 support?

[bluespoet]

No where in the manual is there a reference to getting help, no phone number, no email address, no physical address, it does list distribution.
I am absolutely screwed, nothing will make my 2 different computers running XP recognize this camcorder not with USB or firewire.
Does it have service centers that can help? Do you have any email for support.
I almost bought the Canon A1, I have lots invested in my Canon Dslr, but this is the worst situation I have ever had with any company.
It aint a good camera if it is impossible to capture with.

[Lunchbox]

Here's the Canon support site

http://www.usa.canon.com/consumer/controller?act=SupportIndexAct

Phone number
1-949-753-4200
1-800-828-4040

You can also do email support with info on this page

http://www.usa.canon.com/consumer/controller?act=ContactCanonAct

Bring the camera and the HDVsplit program (put in a USB thumb drive) to your friend's computer to test it to see if the probelms is the computer or the HV20.

When I connect my HV20 with firewire, my XP doesn't say it sees the camcorder under "My Computer". But HDVsplit does find the camera.

[bluespoet]

I will download this HVsplit, but I tried it on two different computers, my main on e and my laptop and same result, it appears to be the laptop. I will try more tomorrow and thanks for the numbers, maybe they have some suggestions.